Customer Service

Classic Spa Collection
324 W. CERRITOS AVE Glendale, CA 91204
Tel: (818) 244-2700
Fax: (818) 244-2711
Email: info@classicspacollection
www.classicspacollection.com


FINANCING AVAILABLE CALL FOR INFORMATION

Payment Policies

1. All purchases must be prepaid. We accept Visa, MasterCard, American Express, Discover. CSC, Inc. also is certified with many different lenders that can provide our customers with many different financing options. COD’s are not accepted.

2. Special order items, as well as items that are not in stock, will require a 50% deposit with the balance due prior to delivery or pick up of merchandise. Items that remain in our warehouse must be picked up or shipped within 3 weeks of purchase. Customer will be charged storage fees of no less than $55 per day if a salon trolley or any other items are held in our facilities.

3. After special orders are in production, the customer is fully responsible for paying the balance. If the order is cancelled, it will result in total forfeiture of deposit. Custom orders cannot be returned unless there is a manufacturing defect with your double wax warmer or any other item.

4. All returned checks will be charged an additional $35 plus all bank and services charges.



Limitations of Warranty

1. Hydraulic pumps are covered by a 6 months limited warranty, electronic items like a facial oxygen machine are covered by a 180 day limited warranty and all other items such as a portable massage bed are covered by a 1 year limited warranty.

2. CSC, Inc. shall not, under any circumstances, be liable for abuse, misuse, normal wear and tear, alteration, improper maintenance, unauthorized repair, design concepts, any chipping, fading or peeling of laminate or any acts of nature, such as fire, water damage, freezing temperatures, etc. Please read the instructions that come with your portable steamer and other equipment.

3. CSC, Inc. reserves the right to replace any discontinued portable facial bed or other item with a like or similar item.

4. A licensed plumber must perform all installation for plumbing and all plumbing related equipment. Failure to do so will result in the warranty being voided. Documentation must be provided to CSC, Inc. for all plumbing related warranty issues.

5. All transit costs for items returned to CSC, Inc. or replaced by CSC, Inc. is the sole responsibility of the customer.

6. An approved electrician must service all equipment still under warranty. Failure to do so will result in the warranty being voided.

7. Any reconditioned, open box and floor models are sold as is and do not include a warranty unless otherwise noted by CSC, Inc.



Exchanges, Returns & Refunds

1. All returned products will incur a 25% restocking/reconditioning fee.

2. All merchandise must be returned in its original box with original packing materials and must be packed in such a manner that it will not incur damages in return transit. Any damages to returned products are the sole responsibility of the customer and such damage claims are between the carrier and customer.

3. Refunds will be given within 7 days from the original date of purchase. All credits for merchandise will be given as in-house credit only. Exchanges will be made within 30 days from the orginal purchase date.

4. Custom orders CANNOT be returned for any reason whatsoever.

5. All refunds issued will be less shipping charges. Customers are responsible for all return shipping charges.

6. All returns must be approved by CSC, Inc. before they are returned and must be accompanied by an RA# number.

CSC WILL NOT ACCEPT ANY CHARGE BACKS ON CREDIT CARDS.

BY PLACING AN ORDER WITH CSC YOU ACCEPT ALL OF ABOVE TERMS AND CONDITIONS, POLICIES, WITH NO EXCEPTION.

Massage Beds, Facial Beds, Facial Steamers, Oxygen Machine